Contact information

Tone District

20 Victoria Springs Holmfirth West Yorkshire HD9 2NB United Kingdom

Phone: +44 7454 755958 Email: sales@tonedistrict.shop Web: tonedistrict.shop

Showroom and workshop hours Monday – Saturday: 10:00 – 17:00 Sunday and bank holidays: closed Out of hours: by phone appointment

When we reply

We do not have a call centre. If nobody picks up, we are with a customer at the bench. Leave a message or email and you will get an answer.

What to include

Giving us the right detail first time saves a round trip.

About an order. Order number, and what has happened.

About a product before you buy. Which instrument, and something about you — what you play, what you play through, what you are trying to get out of it. That gets you a useful answer rather than a specification you could have read yourself.

About a return. Order number, what you are returning, and why. Photographs if there is something to see.

About a fault. Order number or approximate purchase date, a description of the fault, and photographs or a short video. Sound faults are much easier to diagnose from a recording than from a description.

About a repair. Make, model, what is wrong, and whether it has been worked on before. Photographs of the problem area help.

About selling or part-exchanging. Make, model, year if known, serial number, condition, what is included, and clear photographs — including the back of the neck, the frets and any damage.

Schools and AIPS. School name, the instrument you are looking at, and a contact in the music department.

Complaints

If something has gone wrong, tell us and give us the chance to fix it.

Step 1. Email sales@tonedistrict.shop with "Complaint" in the subject line, or ring and ask to speak to the owner. Set out what happened, when, and what you would like done about it.

Step 2. We acknowledge within 5 working days.

Step 3. We investigate and give you a full response within 21 days. If it is going to take longer, we will tell you why and when to expect an answer.

Step 4. If you are still not satisfied, say so and we will look at it again.

If we cannot resolve it. UK customers can get free advice from the Citizens Advice consumer service, which is also the route into Trading Standards. US customers can contact their state Attorney General's consumer protection office.

Trade and wholesale

Distributors, brands and trade enquiries: sales@tonedistrict.shop, marked "Trade".

Press

Press and media: sales@tonedistrict.shop, marked "Press". Tell us your deadline.

Your data

How we handle what you send us is set out in the privacy policy. Short version: we use it to answer you, we keep it no longer than we need to, and we do not sell it.

Company details

TONEDISTRIC LTD, trading as Tone District Registered in England and Wales, company number 08208277 Registered office: GF2, 5 High Street, Westbury on Trym, Bristol BS9 3BY, United Kingdom 

The registered office is an administrative address. Do not send returns, repairs or letters there — they will not reach us and returns sent there may not be treated as received. Everything goes to the Holmfirth trading address at the top of this page.